Privacy Policy

Last Updated: November 2, 2025

At Swish, we value your trust. Protecting your personal information is a responsibility we take seriously. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep it secure. By visiting swish.pk or purchasing from our store, you agree to the practices described below.

1. Information We Collect

We collect information to help us fulfill your orders, improve your shopping experience, and keep our store running smoothly. We only classify information as Personal Information if it can directly identify you.

Information You Provide to Us

When you interact with our store—whether by placing an order, creating an account, or contacting us—we may collect:

  • Your full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (securely processed through our payment partners)

This information is used strictly for order fulfillment, customer support, and communication purposes.

Information Collected Automatically

When you browse swish.pk, we automatically collect certain technical details, such as:

  • Device type and browser
  • IP address and general location
  • Pages viewed and products browsed
  • Cookies that help identify your session
  • How you interact with our website

This data enables us to understand customer preferences, optimize our store, and improve website performance.

Information Shared with Shopify

Swish is hosted on Shopify, which provides our ecommerce platform. Shopify automatically collects technical data to ensure our store functions safely and efficiently.

To understand how Shopify handles your data, we encourage you to review the “Shopify Privacy Policy.”

2. How We Use Your Information

We use your information to deliver a smooth, reliable, and personalized shopping experience. This may include:

  • Processing and fulfilling your orders
  • Communicating order updates, confirmations, and support responses
  • Preventing fraud or unauthorized transactions
  • Analyzing website activity to improve product offerings
  • Delivering a tailored browsing experience
  • Complying with legal obligations

We never sell your personal information to third parties.

3. Sharing Your Information

We only share your information when necessary to run our business and provide our services. These trusted partners include:

  • Shopify for website hosting, store management, and secure checkout
  • Payment processors for handling transactions safely
  • Courier and logistics partners to deliver your orders
  • Analytics tools to understand site performance and customer behavior

Each partner only receives the information required to perform their role and is obligated to protect your data.

4. Cookies & Tracking Tools

Cookies allow us to offer a faster, more personalized shopping experience. They help us:

  • Remember what you added to your cart
  • Understand what products and pages interest you
  • Improve site load times and functionality

You can choose to disable cookies through your browser, but some features on our site may not work as intended.

5. Your Rights & Choices

Depending on your region, you may have the right to:

  • Request access to the personal data we hold about you
  • Update or correct inaccurate information
  • Ask us to delete certain information
  • Opt out of marketing messages
  • Withdraw consent where applicable

To exercise any of these rights, you can contact us directly at care@swish.pk.

6. Protecting Your Information

We use industry-standard practices and secure technologies to protect your personal data from unauthorized access, misuse, or disclosure. While no system is flawless, we consistently work to strengthen our safeguards and maintain the trust you place in us.

7. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements. Updates will always be posted on this page, and the “Last Updated” date will be revised accordingly.

8. Contact Us

If you have any questions about this Privacy Policy or the handling of your information, please reach out.

We’re here to help.

Email: care@swish.pk